PartnerHero

""PartnerHero is a U.S.-headquartered business process outsourcing company providing outsourced customer support, content moderation, and trust and safety services to dating apps and other consumer platforms, with operations in Honduras, the Philippines, Brazil, and other low-cost jurisdictions. The company began operations with Grindr in 2017, initially providing customer support but gradually assuming the bulk of Grindr's content moderation responsibilities as the platform scaled user-generated content and abuse report volume.

PartnerHero's business model centers on cost arbitrage, positioning Philippines and Honduras-based workers at substantially lower labor costs than domestic U.S. customer support, enabling dating platforms to scale moderation operations without equivalent increases in headcount costs. The company's work for dating platforms involves moderating user profiles, messages, and reported content for policy violations, handling user safety complaints, and managing customer service requests at scale.

However, investigations by the Bureau of Investigates and other journalism outlets revealed significant concerns with PartnerHero's operations, including understaffing, mental health crises among workers exposed to traumatic content (anxiety, depression, PTSD), inadequate mental health support infrastructure, and delays in processing abuse reports. These documented worker welfare issues represent a critical reputational and operational risk for dating platforms outsourcing content moderation to PartnerHero, potentially contradicting public claims about platform commitment to user safety and worker well-being. PartnerHero continues to provide outsourced trust and safety services to dating platforms, though increased scrutiny of content moderation labor practices may influence dating apps' vendor selection and content moderation architecture decisions.""