--- title: "PartnerHero — Trust & Safety Profile | DII" description: "Outsourced moderation and customer support provider founded 2014 serving dating platforms. Operational scaling and user protection services." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "name": "PartnerHero", "url": "https://www.datingindustryinsights.com/companies/partnerhero", "description": "\"\"PartnerHero is a U.S.-headquartered business process outsourcing company providing outsourced customer support, content moderation, and trust and safety services to dating apps and other consumer platforms, with operations in Honduras, the Philippines, Brazil, and other low-cost jurisdictions. The company began operations with Grindr in 2017, initially providing customer support but gradually assuming the bulk of Grindr's content moderation responsibilities as the platform scaled user-generated content and abuse report volume.\n\nPartnerHero's business model centers on cost arbitrage, positioning Philippines and Honduras-based workers at substantially lower labor costs than domestic U.S. customer support, enabling dating platforms to scale moderation operations without equivalent increases in headcount costs. The company's work for dating platforms involves moderating user profiles, messages, and reported content for policy violations, handling user safety complaints, and managing customer service requests at scale.\n\nHowever, investigations by the Bureau of Investigates and other journalism outlets revealed significant concerns with PartnerHero's operations, including understaffing, mental health crises among workers exposed to traumatic content (anxiety, depression, PTSD), inadequate mental health support infrastructure, and delays in processing abuse reports. These documented worker welfare issues represent a critical reputational and operational risk for dating platforms outsourcing content moderation to PartnerHero, potentially contradicting public claims about platform commitment to user safety and worker well-being. PartnerHero continues to provide outsourced trust and safety services to dating platforms, though increased scrutiny of content moderation labor practices may influence dating apps' vendor selection and content moderation architecture decisions.\"\"", "foundingDate": "2014", "logo": "https://www.datingindustryinsights.com/favicon.png", "address": { "@type": "PostalAddress", "addressCountry": "USA" }, "sameAs": [] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.datingindustryinsights.com/" }, { "@type": "ListItem", "position": 2, "name": "Companies", "item": "https://www.datingindustryinsights.com/companies" }, { "@type": "ListItem", "position": 3, "name": "PartnerHero" } ] } ] --- [![Dating Industry Insights](/assets/dii-logo-footer-B-hNTbau.webp)](/)[A High Intent Media Brand](https://www.highintentmediagroup.com) [About](/about) [Companies](/companies "Dating App Companies") [Products](/directory "Dating Products & Features") [People](/people "Industry People & Executives") [News](/news "Dating Industry News") [Reports](/reports "Market Reports & Data") [Resources](/resources "Industry Resources") Log InRegister Free Trending [Courtland Brooks Buys GDI: Editorial Independence or Influence Play?](/news/global-dating-insights-acquisition-courtland-brooks) | [Free Dates Divide: Inflation's Unseen Impact on Dating Dynamics](/news/younger-daters-choose-free-dates) | [Tinder's Algorithm Shift: A Genuine Pivot or Just a Swipe Rebrand?](/news/tinder-reports-rise-sustained-conversations-algorithm) | [Matrimony.com's Organic Traffic Boast: A Blueprint or an Anomaly?](/news/matrimony-ceo-trust-brand-building) | [Grindr's $3M Revenue Per Employee: Efficiency or Risk?](/news/grindr-reports-higher-revenue-per-employee) | [Courtland Brooks Buys GDI: Editorial Independence or Influence Play?](/news/global-dating-insights-acquisition-courtland-brooks) | [Free Dates Divide: Inflation's Unseen Impact on Dating Dynamics](/news/younger-daters-choose-free-dates) | [Tinder's Algorithm Shift: A Genuine Pivot or Just a Swipe Rebrand?](/news/tinder-reports-rise-sustained-conversations-algorithm) | [Matrimony.com's Organic Traffic Boast: A Blueprint or an Anomaly?](/news/matrimony-ceo-trust-brand-building) | [Grindr's $3M Revenue Per Employee: Efficiency or Risk?](/news/grindr-reports-higher-revenue-per-employee) [Home](/)[Companies](/companies)PartnerHero ![PartnerHero logo](https://img.logo.dev/name/PartnerHero?token=pk_K6hdbPRcTQSnsRNEiZ-Ymg&size=128&format=png&fallback=monogram) # PartnerHero trust-safety ""PartnerHero is a U.S.-headquartered business process outsourcing company providing outsourced customer support, content moderation, and trust and safety services to dating apps and other consumer platforms, with operations in Honduras, the Philippines, Brazil, and other low-cost jurisdictions. The company began operations with Grindr in 2017, initially providing customer support but gradually assuming the bulk of Grindr's content moderation responsibilities as the platform scaled user-generated content and abuse report volume. PartnerHero's business model centers on cost arbitrage, positioning Philippines and Honduras-based workers at substantially lower labor costs than domestic U.S. customer support, enabling dating platforms to scale moderation operations without equivalent increases in headcount costs. The company's work for dating platforms involves moderating user profiles, messages, and reported content for policy violations, handling user safety complaints, and managing customer service requests at scale. However, investigations by the Bureau of Investigates and other journalism outlets revealed significant concerns with PartnerHero's operations, including understaffing, mental health crises among workers exposed to traumatic content (anxiety, depression, PTSD), inadequate mental health support infrastructure, and delays in processing abuse reports. These documented worker welfare issues represent a critical reputational and operational risk for dating platforms outsourcing content moderation to PartnerHero, potentially contradicting public claims about platform commitment to user safety and worker well-being. PartnerHero continues to provide outsourced trust and safety services to dating platforms, though increased scrutiny of content moderation labor practices may influence dating apps' vendor selection and content moderation architecture decisions."" USA Founded 2014 [![Shervin Talieh headshot](https://wljexrfnabxcmtcyztnv.supabase.co/storage/v1/object/public/profile-images/1a82cf7b-8134-4ffb-a4b5-3a0822da0533.jpg) Shervin Talieh Co-Founder & CEO ](/people/shervin-talieh) [News Coverage](#coverage) ## PartnerHero Key People [![Shervin Talieh headshot](https://wljexrfnabxcmtcyztnv.supabase.co/storage/v1/object/public/profile-images/1a82cf7b-8134-4ffb-a4b5-3a0822da0533.jpg) Shervin Talieh Co-Founder & CEO ](/people/shervin-talieh) ## Latest PartnerHero News No articles tagged to PartnerHero yet. ## Companies Similar to PartnerHero [![Callsign logo](https://img.logo.dev/name/Callsign?token=pk_K6hdbPRcTQSnsRNEiZ-Ymg&size=80&format=png&fallback=monogram)Callsign Trust & Safety ](/companies/callsign)[![Garbo logo](https://img.logo.dev/name/Garbo?token=pk_K6hdbPRcTQSnsRNEiZ-Ymg&size=80&format=png&fallback=monogram)Garbo Trust & Safety ](/companies/garbo)[![Hive Moderation logo](https://img.logo.dev/name/Hive%20Moderation?token=pk_K6hdbPRcTQSnsRNEiZ-Ymg&size=80&format=png&fallback=monogram)Hive Moderation Trust & Safety ](/companies/hive-moderation)[![Jumio logo](https://img.logo.dev/name/Jumio?token=pk_K6hdbPRcTQSnsRNEiZ-Ymg&size=80&format=png&fallback=monogram)Jumio Trust & Safety ](/companies/jumio)[![Noonlight logo](https://img.logo.dev/name/Noonlight?token=pk_K6hdbPRcTQSnsRNEiZ-Ymg&size=80&format=png&fallback=monogram)Noonlight Trust & Safety ](/companies/noonlight)[![Persona logo](https://img.logo.dev/name/Persona?token=pk_K6hdbPRcTQSnsRNEiZ-Ymg&size=80&format=png&fallback=monogram)Persona Trust & Safety ](/companies/persona) ![Dating Industry Insights](/assets/dii-logo-footer-B-hNTbau.webp) B2B intelligence for the online dating industry. Part of [High Intent Media Inc](https://www.highintentmediagroup.com) [in](https://www.linkedin.com/company/dating-industry-insights)[](/rss.xml) ### Explore - [News](/news) - [Companies](/companies) - [People](/people) - [Products](/directory) ### Explore - [Resources](/resources) - [Data & Intelligence](/data) - [Regulation](/regulation) - [Glossary](/glossary) ### Contact - [About](/about) - [Editorial Standards](/about/editorial-standards) - [Corrections](/about/corrections) - [Ownership & Funding](/about/ownership-funding) - [Editorial Contact](/contact?subject=Editorial+Inquiry) - [Advertising & Partnerships](/contact?subject=Advertising+%26+Sponsorship) - [Press](/press) - [Submit a Listing](/contact?subject=Directory+Listing+Request) - [Sitemap](/sitemap.xml) © 2026 Dating Industry Insights. All rights reserved. 500 Paterson Plank Rd STE 31016, Union City, New Jersey, 07087, USA [Contact Us](/contact) · [Privacy Policy](/privacy) · [Terms of Use](/terms) · [Cookie Policy](/cookie-policy)